Most of the units (but not all) that we sell have a Limited-Lifetime warranty offered by the manufacturer of the product. Although each company has slightly different criteria, they also have some of the same basic requirements.

The limited warranties set forth above do not cover normal wear and tear and are non-transferable.

Before submitting a warrantee for leaking shocks, please see Weepage vs Leakage

A shock is designed to last around 50,000 miles, depending on driving style and road conditions. Shocks are a wear and tear item and are not designed to be used for the lifetime of a vehicle. Manufacturer warranties on shocks or struts cover defects such as leaking oil in the product. Reduced effectiveness due to age or use is normal and expected with a shock absorber and is not a fectory defect.

1. Warranties are based on defects such as leaks and breaks during normal use.
2. Again wear and tear are not covered. Do not call us with a warranty for 2 or 4 shocks. Those are wear and tear issues.
3. Warranties are only processed as an exchange of a defective product for a new one. No refunds. Shipping on the returned item and the replacement are the responsibility of the customer and replacement orders will require a shipping & handling fee based on the weight of the product.
4. Order number or original purchase receipt are required; Shockwarehouse is unable to process warranty requests based on purchases made at any other retailer.
5. Shocks with broken shafts or mounts, dented or otherwise deformed bodies, or chips on the shock shaft will not be covered by manufacturer warranties, as these breaks are considered evidence of abuse or accident damage. See manufacturer warranty page for more information.
6. Warranties do not cover bushings, mounts, nuts, washers, spacers, or other small parts.
7. All warranties are provided by the manufacturer. Shockwarehouse does not imply or guarantee any warranty on the products sold. All warranty decisions are made by the manufacturer according to their requirements.
8. All manufacturer warranties are only available on parts purchased from a respective licensed manufacturer dealer. Shockwarehouse is a licensed dealer for all manufacturers whose shocks we sell.
9. Warranties do not cover installation or removal fees, repairs, obsolete products no longer available, or shipping costs, which are the total responsibility of the product user.

All Warranty Replacement orders will be charged $15.95 shipping/handling fee

 

 

Manufacturer Warranty Information

Arnott

Limited 2-Year Warranty

Arnott warrants its products against defects in materials or workmanship when used on private passenger cars and light trucks under normal operating conditions for two (2) years from date of purchase, provided the original purchaser owns the vehicle on which parts were originally installed.

To obtain a warranty replacement, contact Arnott at 800-251-8993 during normal business hours for shipping instructions and an RMA (Return Material Authorization) tracking number. Securely pack the product and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the RMA tracking number clearly on the outside of the package. Send the product, freight charges prepaid, to

Arnott LLC
100 Sea Ray Drive
Merritt Island, FL 32953.

Safe-T-Plus

Fill out the Safe-T-Plus warranty claim form at https://www.safe-t-plus.com/warranty/

Monroe

To inquire about a warranty replacement, contact Monroe at 1-800-325-8886.

SuperSprings

To inquire about a warranty replacement, contact (805) 745-5553 or email warranty@superspringsint.com.

For all other warranty inquiries, fill out the form below.

Quick Glance Product Warranty Information

• Bilstein B6 4600 Heavy Duty Warranty- Limited Lifetime
• Bilstein B6 4600 Comfort Warranty - Limited Lifetime
• Bilstein B8 Sport Warranty - Limited Lifetime
• Bilstein B4 OEM Replacement Touring Class Warranty - Limited Lifetime
• Bilstein 5100 Warranty - Limited Lifetime
• Bilstein 5125 Warranty - 90 Days
• Bilstein 5150 Warranty - 90 Days
• Bilstein 5160 Warranty - 90 Days
• Bilstein 5165 Warranty - 90 Days
• Bilstein PSS, PSS9 & PSS10 Kits Warranty - Limited Lifetime
• Bilstein BTS and B12 Kits Warranty - Limited Lifetime
• Bilstein B4 Air Suspension Warranty - 2 Years
• Bilstein Race Shocks (9300, 9100, 7100, 6100) Warranty - 90 days
• Koni Classic Black Warranty - Limited Lifetime
• Koni Coilover Kit Warranty - Limited Lifetime
• Koni FSD Gold Warranty - Limited Lifetime
• Koni Special Red Warranty - Limited Lifetime
• Koni Sport Yellow Warranty - Limited Lifetime
• Koni Str.t Orange Warranty - Limited Lifetime
• KYB Gasajust Warranty - Limited Lifetime
• KYB Monomax Warranty - Limited Lifetime
• KYB GR2/ Excel-G Warranty - Limited Lifetime
• KYB AGX Warranty - Limited Lifetime
• KYB Strut-Plus Warranty - 1 Year
• KYB Steering Stabilizer Warranty - 1 Year
• KYB Electronic Shocks and Struts Warranty - 180 Days
• KYB Self Leveling & Nivomat Warranty - 180 Days
• Eibach Shocks Warranty - Limited Lifetime
• Eibach Springs Warranty - Limited Lifetime
• Eibach Anti-Roll Kits Warranty - Limited Lifetime
• Eibach Pro Spacers Warranty - Limited Lifetime
• Eibach Pro Dampers Warranty - 2 Years
• Eibach Pro-Street-S Warranty - 12 Months
• Eibach Multi-Pro-R1 Warranty - 12 Months
• Eibach Multi-Pro-R2 Warranty - 12 Months
• Eibach Multi-Pro-Drag Warranty - 12 Months
• Eibach Pro-Alignment Warranty - 12 Months
• Eibach Drag-Launch Warranty - 12 Months
• Timbren SES Warranty - Limited Lifetime
• Timbren Axle-Less Trailer Suspensions Warranty - 5 Years
• Timbren Silent Ride Trailer Suspensions Warranty - 5 Years
• Timbren Dakota Air Trailer Suspensions Warranty - 5 Years
• Timbren STi Trailer Suspensions Warranty - 5 Years
• Tokico HTS Warranty - 3 Years
• Tokico D-Spec Warranty - 3 Years
• Tokico HP Series Warranty - 3 Years
• Tokico Illumina Shock Kits Warranty - 3 Years
• Tokico Trekmaster Shock Kits Warranty - 3 Years
• Rancho 9000XL Warranty - Limited Lifetime
• Rancho RS7000MT Warranty - Limited Lifetime
• Rancho RS5000 Warranty - Limited Lifetime
• Rancho QuickLift Warranty - Limited Lifetime
• Rancho MyRide Controller Warranty - 2 Years/ 24,000 Miles
• Rancho Rock Gear Warranty - 1 Year, 12,000 Miles
• Rancho RS9000XL Extended Length Warranty - 90 Days
• Rancho RS 9000XL Coilover Warranty - 90 Days
• Monroe Quickstrut Warranty - Limited Lifetime
• Monroe Sensatrac Warranty - Limited Lifetime
• Monroe OESpectrum Warranty - Limited Lifetime
• Monroe Reflex Warranty - Limited Lifetime
• Monroe GasMagnums - Limited Lifetime
• Monroe Sensatrac Loadleveler Warranty - No Warranty
• Monroe Monromatic and Gasmatic Warranty- No Warranty
• Monroe Airshock Warranty - No Warranty
• Monroe Conversion kit Warranty - No Warranty
• Monroe Trailer Kit Warranty - No Warranty
• Mounts - No Warranty
• Boot/Bumpstops - No Warranty
• Arnott Shocks & Conversion Kits - See Individual Item Page
• Any part referred to as a "Racing", "Offroad" or a "Competition" part by the shock manufacturer usually means they will not offer a warranty on it.

An RGA number will be emailed to you. Be sure and mark the RGA clearly on the outside of the shipment for our shipping dept. to see. All returned items need to be individually inspected before a warranty request will be processed.

ShockWarehouse
275 Nosef Dr
Batesville, MS 38606